Okay, I admit it. I’ve been a committed and avid eBay shopper and seller for the last 3 years. You could say, it was a bit of a love affair. Love selling stuff, love buying stuff. More than anything, I love finding a cheap bargain.
However, I have to admit, lately, I am not liking shopping very much. Both experiences have been equally painful, though in different ways. It doesn’t happen often, but it happens often enough. Maybe once every 3 months. Don’t get me wrong. Most of the time it’s been great, no issues whatsoever. But I’m tired of having to solve the problem of getting my money back, and having to fork out for the postage to return the item to the seller. Don’t get me wrong, I this is not some “tricksy” way to keep the item. I’m just tired of paying for return postage, and sometimes for things that arrived broken or doesn’t work. In the last 18 months, I’ve had to do this for 5 or 6 items. Like I said, not a lot in the overall scheme of things of how much I shop and sell online, but it’s becoming a bit like the straw that is going to break the camel’s back. “It’s okay”, “it’s okay”, “it’s okay”, and then one day it’s “I am really not liking this anymore'”, and I am going to actively change the way I do things.
Because of the various dramas I’ve had, I am finding that I’m now returning to the high street shops – not their front door but their online stores as an alternative. I now don’t buy shoes on eBay (had 2 problems), I don’t buy clothes on eBay (had 2 problems), and within the last 2 months, I’ve had 2 problems. Most were casual sellers, like me, and a couple were business sellers. Some were sorted out, and others still in the process.
By the way, it’s not just an eBay thing. I recently bought a mobile phone from T-mobile online. And whilst the phone was eventually sorted out, it took 2 months with calls between T-mobile and Nokia, and me eventually sitting down and spending about 6 hours to work it out and an extra 60 quid on cables and micro-SD cards that weren’t provided. Cynical me. The mobile online shops only aim to sell you stuff, but when you need to get the support, it is pure and utter rubbish, plus they charge you for customer support calls.
Brings another thing, I really see to it that the stuff I sell gets there, or sort it out. But loads of people aren’t the same. Right now, hard to tell who’s going to pull a fast one. Hubby says I take a risk not buying from a business seller. I suppose so. But I keep thinking, surely there must be loads of other good people who take pride in what they do out there. I know I should be smarter than to think that. But to think otherwise would be to accept a very sad state of human condition.
Whatever is my personal philosophy, I am now back at the high street, or at least their online shops. I now only look at stuff, where if there is a problem, I can walk into their branch to organise a return. At least the process of getting my money back, if there’s a problem, or directly fixing a problem, is within my control.
So, I can’t change the past, and I don’t want to rant and rave. Am tired of doing that about people who are not concerned. I will still do online shopping. But I am establishing new rules of what and how I am going to buy online. And interestingly for me, it will be with shops that have a high street store (not franchise outlet), and online store and a no questions asked returns policy.