I saw the Head Teacher tonight at the school production. I wanted him/her to know that just because I wrote the letter did not mean I was unhappy with the school.

“Yes”, she said. “It was sent out too late” You see, I found out that Teacher X normally did it, but Teacher X left at mid-term and well, things just fell through the cracks.  I completely understood. Things sometimes don’t happen the way we want it to.  And sometimes, our processes just aren’t good enough. Shouldn’t happen, but it does.  Happens in all organisations. Happens to human beings.

Nothing diffuses a situation like an acknowledgment. I’m again reminded of the power of acknowledgment.

I’m pleased my letter will be the reminder to them to plan better next year. It will make a difference. It has already. I’m glad I have been a contribution to parents who will never know.